Shipping Policy

Where we ship

We ship to business and residential addresses in the United States.

If you need delivery outside the contiguous United States, ask our sales team before ordering so we can confirm availability and cost on your quote.

Production time and transit time

Production typically takes 7–14 business days after proof approval. Shipping time varies by destination. Production starts after you approve your final proof and any payment due before production has been received.

Transit time depends on the destination, order size and shipping method, and is added to the production time. Delivery dates provided by carriers are estimates, not guarantees.

Shipping methods and costs

Smaller orders usually ship by parcel carrier. Larger orders may ship on pallets by freight carrier. The shipping method and shipping cost for your order are shown on your quote or invoice.

Expedited shipping may be available on request and is quoted separately.

Delivery address and access

Please check your shipping address, contact name and phone number before approving your order. Tell us in advance about delivery requirements such as liftgate service, appointment delivery, dock hours or residential delivery, because these can change the freight cost. Extra charges caused by an incorrect address or failed delivery attempt may be passed on.

Inspecting your delivery and reporting damage

Please inspect your shipment when it arrives. If cartons are visibly damaged or the carton count is short, note it on the carrier's delivery receipt before signing, take photos, and contact us as soon as possible, and no later than the period stated on your order confirmation.

We will work with you and the carrier to resolve damage or loss that happened in transit, including reprinting or replacing affected items where appropriate.

Contact

Questions about shipping? Xpert Packages, 1890 NJ-35, South Amboy, New Jersey 08879, USA. Email info@xpertpackages.com or call +1 213 724 0784.