Refund & Return Policy

Custom orders are non-returnable

Custom and custom-printed packaging cannot be returned or refunded for change of mind, incorrect quantities ordered, or artwork or dimensions that were approved on your proof.

What we will fix

We will reprint, replace or refund the affected part of your order if:

• the goods have a manufacturing defect (for example, incorrect cutting, gluing or construction);
• the printed result differs materially from your approved proof because of our error;
• we delivered the wrong item, size or material compared with your order confirmation; or
• the goods were damaged in transit and reported as described in our Shipping Policy.

What is not treated as a defect

Minor color variation between screens, digital proofs and printed material, small variations in dimensions or board caliper within normal manufacturing tolerances, and a quantity over-run or under-run within the allowance stated on your quote are normal for printed packaging and are not defects.

How to report a problem

Contact us at sales@xpertpackages.com with your order number, photos of the issue and of the shipping cartons, and the number of affected units. Please report problems as soon as possible after delivery, and within the period stated on your order confirmation. Keep the goods until we have reviewed the claim; we may ask for samples to be returned.

Remedy

If a claim is approved, we will reprint or replace the affected units, or refund the price paid for them, at our discretion. Refunds are issued to the original payment method.

Order cancellations

You can cancel free of charge before you approve your final proof. After proof approval, work may already be under way, so cancellation may be refused or charged for costs already incurred, as described in our Terms of Service.

Contact

Xpert Packages, 1890 NJ-35, South Amboy, New Jersey 08879, USA. Email info@xpertpackages.com or call +1 213 724 0784.